Privacy Policy

Our contact details:

Name: Real Clear

Address: 19 Moor View Road, Sheffield, S8 0HH

Phone Number: 07410 116022

E-mail: lisa.read@realclearcoaching.co.uk

Date of completion: 02/02/2024

The type of personal information we collect:

We currently collect and process the following information:

  • Personal pronouns, full names and titles
  • Email addresses, work and home addresses, telephone numbers, social media handles
  • Job titles and workplaces
  • Confidential additional information on individuals (kept securely) provided by clients to support coaching and training delivery. These notes are destroyed after coaching/training ends and never shared.
  • Our website uses cookies to gather small amounts of information about your site visit. This information cannot identify you directly.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To support the work we do for you.
  • To send you useful information related to our courses and related learning.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • When a lead person shares your details so we can add you to a training course or coaching course. For example, your line manager may share your details so we can book you onto a training programme.
  • When you are mentioned as someone who may be interested in Real Clear’s products and services.

We use the information that you have given us in order to:

  • Provide you with excellent products and services.
  • Share information with you about upcoming courses and products
  • Share learning information with you that we believe you will find relevant and useful.

Information Sharing

We do not share your personal information with any third parties. We do provide relevant information to our associate trainers and coaches of Real Clear where they are undertaking the work with you on behalf of Real Clear.

If we are legally required to share information (e.g with law enforcement agencies) then we would do so.

Legal processing of information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting Lisa Read lisa.read@realclearcoaching.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

  • f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal notes about you for the duration of a contract with you, e.g. for the length of time that you are on our training course/coaching course. We will then dispose your information by deleting confidential files or using confidential shredding.

We keep your name, email address and contact telephone number/social media handles indefinitely so that we can have a long-term record of who we have worked with, and so that we can share products and services that may be of interest to you. If you would prefer us to remove your information we will do so at your request. Please contact Lisa Read lisa@realclearcoaching.co.uk to request your contact information is removed.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lisa.read@realclearcoaching.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Real Clear, Lisa Read, lisa.read@realclearcoaching.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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